Shipping policy
1. Overview
Dealivered is committed to ensuring that your orders are processed and delivered as quickly and efficiently as possible. This Shipping Policy outlines our procedures, shipping options, and estimated delivery times.
2. Processing Time
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In stock products
We endeavour to process all orders within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.
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Back order / customised products
Please allow up to 2 weeks for your item to be shipped if it is eligible for back order or customisation.
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Order Confirmation
You will receive an email confirmation once your order is successfully placed and another notification when it has been shipped.
3. Shipping Costs, Methods and Delivery Times
We offer various shipping options to accommodate your needs. Please note delivery times provided are an estimate only and can be affected by external factors and delivery location within Australia.
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Standard Shipping: AUD $9.99 or Free for orders over AUD $199
Metro areas [2-8 business days]
Rural areas [3-14 business days]
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Express Shipping: AUD $15.99
Metro areas [1-4 business days]
Rural areas [2-6 business days]
4. Shipping Restrictions
- International Shipping: We currently do not ship internationally.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
6. Order Issues
If you experience any issues with your order, such as delays, missing items, or damaged products, please contact us. We will do our best to resolve the issue promptly.
7. Returns and Refunds
For information on returns and refunds, please refer to our return & refund policy page.
8. Policy Updates
We may update our shipping policy from time to time without prior notice. The latest policy can be found on this page.
If you have any questions regarding our shipping policy or need assistance with your order, please reach out to us using our contact us page.